FAQ
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know, and we'll do our best to work with you to make it right. Just email us at info@prettymatch.com.
Do you take custom orders?
Yes! We love creating unique pieces. If you have a special request, contact us, and we’ll discuss the possibilities.
When will I get my order?
We ship across Europe. Orders placed before 14:00 (Amsterdam time) are sent out the same day. Delivery times vary by country, but you’ll receive a tracking link as soon as your order is on its way. 🚀
What materials do you use for your jewelry?
We use natural freshwater pearls, glass beads, gold and silver-plated stainless steel (so no skin reactions), and other high-quality materials. Our jewellery is designed to be hypoallergenic.
Each piece is more than handmade, it’s heartmade💜
How much does shipping cost?
Shipping is free! Yes, really — we offer free delivery across the EU.